Shipping & returns
Fast & free shipping options
In order to serve you better, we stock our most popular items at various warehouses in the United States and in Canada. We use warehouses operated under Fulfillment by Amazon, and distributed across California, Wisconsin, Kentucky, South Carolina and New York. When expedited shipping is requested, we have Amazon fulfill the order when it is a faster option (based on the destination address, our shipping queues, and the processing delays with Amazon Fulfillment).
Not an Amazon Prime member yet? Click here for a 30-day free trial of Amazon Prime and get free & FAST shipping (you can cancel your trial after your order).
*Only a partial selection of our products are available on Amazon - be sure to flip through our full catalog on this site to see the latest additions and certain products being tested by our LightWorks Labs TestPilots™ community of drivers. (Want to test out the latest gear & gadgets for drivers? Send us an e-mail to firstname.lastname@example.org )
Additional shipping options for your convenience
When you choose economy shipping at checkout, we typically use USPS First Class Mail for delivery within a week to most U.S. cities. With our shipping volume, we typically prepare our orders in two weekly batches. Our shipments that weigh over 1 lbs will be shipped by Priority Mail. Both shipping methods include USPS tracking for your peace of mind.
USPS also delivers to many cities on Saturdays, unless you ask us to forward instructions to USPS not to deliver during the weekend.
Want to track an item sent by USPS? After your order is processed and you receive our automated confirmation e-mail, enter the tracking number sent to you on the United States Postal Service website.
Need an item sooner? We offer expedited processing and shipping through FedEx, DHL and UPS. You can send us a signed authorization to bill charges to your courier account, or we can invoice you for your preferred courier service.
For our friends in Canada, we ship using Canada Post's Xpresspost service for delivery in 1 to 3 business days to most cities. With our Level 3 commercial shipping rates, Xpresspost is often only a few cents higher than regular parcel shipments within Canada, but provide insurance, tracking, and much faster service. To calculate the estimated shipping time to your city, you can check the delivery standards from Montreal on the Canada Post website, in the "Find a rate" section.
We provide world-wide shipping through USPS, FedEx, DHL and UPS. You can get an estimate of international delivery times and charges for shipping by United States Postal Service on their website. For international orders less than $50, we charge an additional handling fee of $5 for the preparation of required customs forms.
We also offer world-wide expedited processing and shipping through FedEx, DHL and UPS. You can send us a signed authorization to bill charges to your courier account, or we can invoice you for your preferred courier service.
If you are present at the time of delivery and a damaged or opened box arrives, please take a photo of the package and refuse the delivery. This ensures the item returns to us as quickly as possible, and that a replacement gets sent back to you. Please send us a note as well so that we can track the return of the item: email@example.com
If a damaged package was accepted by someone else, on your behalf, please take a photo of the packaging and the damaged item(s). We will also need the contact information of the person that received your package, including their full name, address and telephone number, in order to process an insurance claim.
Please send your photos and information within 5 days to: firstname.lastname@example.org
Have feedback on packaging or problematic shippers? Please send us a note - with our volume of shipments, it's a daunting but important job to monitor the quality of service from the delivery companies we use. Your feedback helps!
Returns & warranty replacements
Changed your mind or discovered that ride-sharing isn't "your thing"? We accept returns for refund for items that are unused and ready to be returned to inventory as-is. Shipping charges are non-refundable (unfortunately, we pay those too...). Opened or used items may be eligible for a partial refund or store credit based on the condition of the item. All requests for refunds must be submitted within 30 days from the date you receive the item, and shipped back to us within 60 days. Please include tracking for your shipment - delivery services aren't always as reliable as you in finding their way...
For light signs, please remember that they are fragile items (like most lighting products) and need to be handled with care. We do inspect each light sign twice for quality control: a first time electronically at the time of manufacturing, and a second time manually as an assembled unit, just prior to packaging. To maintain low prices for all our customers, we cannot cover damage to items after they are received intact. Our warranty is intended to cover defects in manufacturing that did not surface during testing. To avoid damaging wiring and electronics, please handle your light signs and accessories with a bit more care than you would handle your passengers - and they'll enjoy the ride with you far longer.
Problem with one of our products? We have you covered.
Contact us first to see if we can trouble-shoot the issue, or to request a Return Authorization Number (RMA):
- by e-mail at email@example.com or
- by phone at 1-866-789-6060